Real Reviews. Authentic Experiences.

We stayed 5 days in 2 connecting Rooms. Service was ok overall, if you are staying here you are paying for Location. Early check-in: they were charging us $50 for early check-in (1h before time) for Room that were ready (it is what it is, not complaining but just for people to take into account). Breakfast: I see people in the comments complaining about the Breakfast but remember you are in NYC, they give you a voucher to exchange for a Grab and Go (fruit or croissant, egg sandwich, coffee or Orange juice or bottle of water) or dine-in ($6.5 plus taxes and services), so overall breakfast was OK, if you are expecting a deluxe open buffet you need to adjust your expectations. About the rooms: connecting rooms are great if traveling with family, beds were comfortable, no issues with noise, they didn’t refill the coffee everyday. Concierge/bellboys: are arrogant and not very helpful, they charge $1 each piece of luggage and accept only cash that you need to take out of a ATM for a fee. I will stay again (because the location) adjust to avoid the bad experiences.

Crowded lobby, understaffed @ check-in hour, but at least they know enough to offer comfortable lobby seating for a long wait. The rooms are small but decently appointed, beds seem like new; TVs are older, and the bathrooms reveal how old the building actually is, but overall clean & functional...so given such a central location & room rates this is more than fair value ! Tourists could do much worse

This hotel is great but not perfect. Some of the issues we encountered was the huge delays when checking in. Appreciate it was busy, but they should be prepared for this. Alot of the staff were lovely, but there were a handful who were quite miserable - mainly baggage handler. We also found the hotel itself to be very hot which I know in the winter sounds like a silly complaint, but almost too hot to sleep comfortably which we could not seem to fix with using the AC which was also broken. Also heard a constant dripping noise coming from within the wall, possible pipework, which for the first few nights was pretty annoying With the above being said, it is a solid 4 star rating. Great options for the grab & go breakfasts. The gym was brilliant for a hotel gym. Also found the beds very comfy. Locations wise its perfect. You are ever so slightly out of the loudness and constant traffic of time square and its quite quiet despite what other reviews say, however it takes no more than 3 minutes to walk to the heart of times square. I would definitely recommend this hotel and would happily come back.