Real Reviews. Authentic Experiences.

I love this hotel I visited twice this year just come back being in hospitality myself I found the older male desk staff are rude one shouting at the queue to get back to the line and wait it was NY marathon day I get that the guy kept talking over me and seemed very stressed out my room was changed and it had been booked since march In march again a similar experiences I arrived and was told I needed pay 280 dollies it's a while since I'd been so I simply asked why ? I was told if you don't pay it am not giving you your room key by the male desk clerk I only asked what it was for at that point I wanted just come home first impressions are massive to me I still came back in November as I love the hotel so much for it's location ,Friedman's ,maid service, door men are lovely I work for big US company here in the UK I have to address people sir or madam so I guess the hostile reception just didn't sit well lovely hotel

Same age as the tower 1931 with art deco all over the place great staff with two bars each side of the building ,this place is right in middle of times square, would recommend it.

The king suite room was very spacious and worked well for our family of four! The staff were very helpful and nice. The breakfast vouchers were fantastic in a city that is so expensive! The location was excellent but the huge downfall being so close to Times Square is that is it loud during the evening. With two little kids the noise would go on till 1am, often waking everyone. It wasn't by far modern but it does the job really well. Our only issue was that the heating didn't seem to work properly in the seperate rooms but didn't affect us overall. The housekeeping did a good job to tidy our room daily. Overall it was fantastic and would highly recommend the hotel!