Real Reviews. Authentic Experiences.

We booked for a quick city trip. I loved the location and closeness to times square. It made traveling to the American Girl store a breeze (which was the point of our visit). Being able to check out bags prior to check in was amazing. The staff was respectful and made the process smooth. Upon check in, it was quick at the kiosk and we were to our room in under 10 minutes. The room was more spacious than pictured and described. Bathroom was small but did not take away from the overall room. Room was clean and even during renovations, there was no disruption.

A great hotel in times square with an old New York aura of a time long gone with 21 century updates.

Overall the hotel is pretty decent. The bed isn't nearly as comfortable as I would have hoped. The biggest frustration is that this hotel looks to nickel and dime you to death throughout your entire stay. Sure, the room price isn't bad, but you have to pay for an extra dinner at the hotel. Plus you have to pay if you want breakfast. Plus if you want good Wi-Fi it's an extra $5 a day. And don't forget that if you want the complimentary a bottle of water, it's not complimentary, it's $3. This is why I usually stay at a Marriott, where you get all of these features and you don't have to pay extra for them. While the room was fine, all of these extra charges have inspired me to not stay at a Hilton next time.