Real Reviews. Authentic Experiences.

It's a great place for vacation. The room are very big and ultra clean. The hotel style's is amazing. Love the mood of the music inside the building. The staff is great with very good advice. Great thanks. I'll be back for sure.

We made a mistake in booking and did not arrive until the second day of our reservation. Instead of getting an email or phone call, the reservation disappeared. The front desk person called over a manager who told us there was an issue with our credit card and that the room was cancelled as a result. Because we have been using the same card with no issues we know that was not the problem. After explaining again we were supposed to check in the day before we basically had to beg them to give us a room. The manager seemed very annoyed with us. And he did not ask for a credit card to rebook. Curious since he said it was declined. We were told the room we were given was upgraded but I would hate to see what a standard room looked like. The whole gen Z Only sleep with a duvet cover is not hotel appropriate. So grossed out. At checkout, the reservation has us listed from a different country and I'm confused and concerned after giving them our driver's license from the USA. Did not appreciate being gaslit when we told them we were wrong and asking for help. Would stay anywhere else instead.

This hotel would have got full marks but one memer of staff let it down with a very bad attitude they way she shouted at my wife age 76 because she wasn't be hand the rope for booking in. Which she was told to stand there by the man that put our cases on the trolley we were standing there for a good 15 minutes by then the was a few people behind us so when my wife was going walk over to the desk she shouted not you but the couple behind us to come and book in they said we were there first they were shocked the way she spoke to my wife .but the rest of the staff were brilliant the hotel was very clean and we would recommend it to anyone we stayed 5 days first time there and New York love it.and the location was spot on to go everywhere.