Real Reviews. Authentic Experiences.

Fabulous location, very central. The rooms for their prices weren't great. Definitely needs some tlc. Very noisy at night, I guess the norm for central New York

Great for the location and nothing else. The hotel room are clean but clearly quite old. Rooms are good for one person but quite a squeeze for 2 as there isn’t much space for a 2nd luggage. The toilet is clean but there really isn’t much space to put down your toiletries. As with any hotel in this area, be prepared for sirens and horns going off at all hours of the night.

I came to NY for a solo weekend trip for Mother’s Day/my 40th birthday/the anniversary of my fathers death and it was a big deal for me to venture out on my own and treat myself. The hotel is good, as long as nothing goes wrong. I checked in to a nice room, but the toilet was leaking all over the floor. I needed to use the toilet and shower after a near 12 hour day of traveling from Florida so instead of waiting for maintenance I opted to move rooms. This is when things took a turn. They moved me into a way less nice room and obviously I wasn’t happy about it. I went downstairs yet again and spoke with a manager who was rude to me and told me “I’m not going to keep moving you” like this was a me problem and I was inconveniencing the hotel and not the other way around. I was moved to another room which was fine but still nothing like the first, but by this point after the way he spoke to me I was pretty upset (and starving). I called and left a message for the GM who never called or reached out. The rest of the stay was fine. Random outlets didn’t work. I needed an iron and waited 30 minutes for one when I was trying to make a show. It’s a nice hotel in a great location. But their customer service, if any kinks arise, falls apart. I would not stay here again. Oh. And that manager scowled at me the next time he saw me. So that was cool as a woman traveling alone.