Real Reviews. Authentic Experiences.

ya paso un año que me hospede y nunca me regresaron el depósito que te piden al llegar, he contactado por llamada, mails y nunca respondieron. El sistema de calefacción / aire en el cuarto es muy ruidoso y en las fotos y descripción del hotel dice que tiene un balcón donde puedes ir a tomarte fotos y en mi estadía me dijeron que ese balcon es exclusivo del personal así que las fotos engañan acerca de eso. En el restaurante tienes que pagar si quieres mesa , de lo contrario te dan tu comida en una bolsa para que te la comas en otro lado. o bien ir a la cafeteria que esta en la esquina en donde es mucha suerte encontrar lugar para sentarte ya que es muy pequeño.

To the Management of Hotel Edison – New York Dear Management, We stayed at Hotel Edison in New York from May 6th to May 14th, 2025, as a group of 10 people. We chose the hotel for its prime location in Times Square, its remarkable historical architecture, and its well-structured and comfortable spaces. Indeed, the hotel has qualities that, at first glance, promise a memorable experience. However, unfortunately, we encountered extremely unpleasant situations that severely impacted our stay. The way we were treated by some of the front desk staff, luggage attendants, breakfast restaurant personnel, and certain waiters at Bond 45 was deeply disappointing. We were met with rudeness, harsh attitudes, and at times, outright disrespect. Instead of courtesy, we received impatience. Instead of a welcoming atmosphere, we were faced with indifference. Sadly, these employees seem completely unprepared to deal with guests, especially tourists who chose the hotel based on its reputation. It is unacceptable that a hotel of this caliber employs individuals who do not understand that guests are the foundation of the business, and that the very least expected is politeness, empathy, and professionalism. We felt as if we were asking for favors or staying for free, when in fact we fully paid for our stay and honored all financial commitments. Therefore, I am expressing my deep dissatisfaction. I will not return to Hotel Edison, nor will I recommend it to anyone. That is unfortunate, as the hotel has great potential to offer a much more positive experience — but this will only be possible with serious investment in staff training, a culture of hospitality, and a willingness to listen to guests. I strongly suggest implementing comprehensive guest satisfaction surveys and truly taking the time to understand what your guests are experiencing and feeling. After all, excellence is built — or lost — through the eyes and voices of your clients. Sincerely

They advertise all over the website that they are handicapped accessible - barely. Had to unload the wheelchair ramp into the traffic filled street, then travel in the street several hundred feet to get to the closet sidewalk ramp. Called ahead about parking the wheelchair van and was assured we could use the valet - nope. Too tall. Asked where we could park in that case and they said maybe this place a few blocks over, maybe not. Ended up having to scramble to find a garage a few blocks away on our own. The rooms are meh. Nothing special. We booked the family suite with one king and two queens - it's one king and two twins. The bathroom is smaller than the closet. On the positive side - fridge and microwave in the room, and free cookies, popcorn, and Hershey bars, so that took some of the sting out. The staff were very kind and helpful, especially the valet and bellhop. The desk clerk was not able to help with parking, but that's not really his fault, and he was friendly and did his best to help... And gave us some extra breakfast coupons. The 3 star rating for service reflects the lousy unloading and parking set up. The location makes up for it all, and the price was not unreasonable for Times Square in NYC.