Real Reviews. Authentic Experiences.

Room was fine. Service bad. We weren't told about wine hour and our shampoo was empty all 3 days we stayed there.

If you want somewhere central in Times Square then this is fine but the hotel rooms are very dated and dark and the door had chunks out of it! No kettle or drink making facilities, no fridge, shower over bath with curtain in a very small bathroom. Furniture is so old. Bed was comfy though. Stayed on 10th floor and still noisy. Aircon didn't work and no housekeeping turned up to change towels etc after the 1st of a 3 night stay. I wouldn't stay here again.

This is my MIL's go to hotel when visiting NYC, though I'm not sure why. It is packed every time we stay and there's always a long wait for desk service. I suspect this is due to the location because the rooms are very minimalist - there is no coffee and very few amenities. They do offer coupons for some of the restaurants downstairs, though on a very limited menu. There have always been noise issues (loud guests on the floor or noise from Time Square) and I'm never particularly impressed when we stay here compared to other hotels. During this visit, there was a very off-putting moldy/mildewey smell on our floor.