Real Reviews. Authentic Experiences.

I have stayed at this hotel several times over the years, and on this visit I was disappointed. The room I booked was not at all like the photos on their website. Although it was the same layout as the photos, my room looked like it had not been updated in 30 years. The A/C did not work the three nights we were there. The "free breakfast" is not free since you have to pay $6.50 to sit down at a table. Why not just charge for the meal rather than say it's free? The location is perfect for Broadway theaters. The staff are New York friendly. Overall I probably will not stay there again.

Solicité una suite y al llegar me dieron una suite vieja, muy diferente a la que había pagado en la reservacion. Posteriormente me cambiaron a una suite mejor, pero el clima no enfriaba, y el baño estaba descompuesto. Es un hotel muy bonito, pero viejo, le falta mantenimiento. La persona en recepción con pésima actitud, solo resaltó el servicio de Shonda la manager que nos ayudo con los contratiempos.

Don't use the ATM. My debit card was compromised and that's the only place I used it in NYC. I've left a message with the hotel manager. Hopefully they take this seriously. The hotel itself was fine. My bed was comfortable and I wasn't facing a street. The bathroom was very small, not even a place to hang a hand towel or a bath towel. The staff should pay more attention to the school groups that run the halls at night. The staff should pay more