Real Reviews. Authentic Experiences.

Was charged an extra day for valet parking. Have tried calling back many times, keep getting put on hold and then the call drops.

C'est effectivement un peu bruyant mais rien d'étonnant vu son emplacement au cœur de time square... Petit " b mol " pour la clim' assez bruyante... Heureusement qu'il n'y en a pas vraiment besoin à cette saison... Bon rapport qualité qualité prix.

The hotel is perfectly placed, in the heart of times square. Unfortunately, we had a leak from above and had what smelt like urine pouring into our bathroom onto our toiletries, etc. When I complained, I was originally told to pack up and drop our stuff to reception, and they would find us a new room by 3 pm. They said they had no spare rooms, when I said it wasn't acceptable as we hadn't washed, used toilet or brushed our teeth, they magically found a spare room. I don't think this was very good service and definitely left me feeling disappointed. On checking out, they asked how my stay was, I said not very good. They said that's great as they clearly didn't listen to my answer. Could be a great hotel if the service improved!