Real Reviews. Authentic Experiences.

Estuvimos hace 12 años y volví porq leímos q estaba reformado, solo le han hecho un lavado de cara cambio de moqueta y cambio de baño, no se parece en nada con las fotos de Booking. Limpieza muy buena, recepción mal educados y groseros, el desayuno nosotros vamos a la pizzería q está bien y puedes variar eso de q tengas q pagar 6,5 dolares por q te den lo mismo emplatado distinto como q no. Muy bien ubicado y camas muy cómodas baño super pequeño y el aire es ruidoso. Es un hotel muy viejo pero le falta reforma, aunque claro este local cerrado es una perdida de dinero. Volveré a new York q nos encanta pero ya no volveré a repetir en el hotel Edison

We visited the Eddison recently with a group of friends along with our 18 month old son. We had booked 3 rooms, we had asked on booking for these to be close to each other, but this was not possible on arrival. Check in was fine, although we had to check in separately even though the rooms were all under one booking. We did know there would be added fees/tax payable on arrival, this was the same for each room, we were told that it mostly covered the breakfast, even thought we had a room with only one adult in it was the same cost as the one with 3, but they only received breakfast vouchers for one person, so we thought this was abit steep seen as though the room with 3 adults was the same cost and had 3 lots of vouchers. The rooms were on the 2nd and 5th floor, they were NOT as pictured on the booking. The rooms were really dark, dated, and pretty rough. We asked for an additional lamp as the lighting was inadequate, and travelling with a baby we needed to be able to see in the rooms. There rooms were 2 bed queen rooms, they were not fancy at all. One night stand between the two beds, a heater that was so loud it was impossible to have on so the room was pretty cold, again travelling with a baby this was difficult as it was a choice between warm or loud. There was just a single lock on the door, no privacy bar/chain. Which made it difficult to relax as the toddler was able to open the door and there were no further security measures we could take. Sockets looked pretty rough, extension cords running around the beds. Housekeeping was adequate. Shower curtain was mouldy. Breakfast was ok, we visited the Friedman and paid the difference to have the breakfast, but then found that we could get the exact same bagel from crave and it was included in the voucher. So that was abit of a con. Location was great. Rooms need investment, very dated, scruffy, dark. A room within our group had cockroaches, luckily this wasn’t spotted until the last day, possibly when they gave in and turned the heating on. Cockroaches on the second floor. Wouldn’t stay here again.

To the Management of Hotel Edison – New York Dear Management, We stayed at Hotel Edison in New York from May 6th to May 14th, 2025, as a group of 10 people. We chose the hotel for its prime location in Times Square, its remarkable historical architecture, and its well-structured and comfortable spaces. Indeed, the hotel has qualities that, at first glance, promise a memorable experience. However, unfortunately, we encountered extremely unpleasant situations that severely impacted our stay. The way we were treated by some of the front desk staff, luggage attendants, breakfast restaurant personnel, and certain waiters at Bond 45 was deeply disappointing. We were met with rudeness, harsh attitudes, and at times, outright disrespect. Instead of courtesy, we received impatience. Instead of a welcoming atmosphere, we were faced with indifference. Sadly, these employees seem completely unprepared to deal with guests, especially tourists who chose the hotel based on its reputation. It is unacceptable that a hotel of this caliber employs individuals who do not understand that guests are the foundation of the business, and that the very least expected is politeness, empathy, and professionalism. We felt as if we were asking for favors or staying for free, when in fact we fully paid for our stay and honored all financial commitments. Therefore, I am expressing my deep dissatisfaction. I will not return to Hotel Edison, nor will I recommend it to anyone. That is unfortunate, as the hotel has great potential to offer a much more positive experience — but this will only be possible with serious investment in staff training, a culture of hospitality, and a willingness to listen to guests. I strongly suggest implementing comprehensive guest satisfaction surveys and truly taking the time to understand what your guests are experiencing and feeling. After all, excellence is built — or lost — through the eyes and voices of your clients. Sincerely