Real Reviews. Authentic Experiences.

Just returned from our second stay, the first time the room was very shabby but the location is great. We were assured that the rooms have now been refurbished and so booked again, 2 signature queen rooms, one for my husband and I and one for our two adult children. Their room was lovely, a good size, a desk and chair, coffee machine and a completely separate bathroom. Our room (signature queen also) was tiny, you had to crab walk around the bed (a double at best) and a very small bathroom at the foot of the bed with a glass sliding door that didn't stay closed with the toilet immediately next to it and no coffee machine. However, our room had a small terrace so when I asked at the front desk if I could pay for an upgrade so it could be unlocked she said that once the weather cleared up it would be opened (it was rainy) so we accepted the room on the basis we could use the terrace. We got the same answer for the following 3 days when the weather had improved, on our last evening I asked why it hadn't been unlocked and was told very rudely that it wasn't sold as a terrace room so it would not be unlocked, it wasn't sold as a broom closet either but here we are. I am beyond disappointed that we have had terrible rooms both times, maybe I need to speak to front desk staff the way they spoke to me and something would be done about it and the 'security' guy at the entrance to the seating area in the lobby needs a lesson in manners after being super rude on multiple occasions despite us having our keys. Staff at both Friedmans and The Rum House are amazing, its a shame that other areas spoil the experience.

During our recent trip we stayed in 12 different hotels. We have found the bigger the hotel the more impersonal it becomes. The Edison is ideally located, the bed was comfortable but the bathroom was very small and no place to hang towels. When we arrived we found we had to pay an extra $40 plus taxes ‘service charge’ PER DAY which apparently covers breakfast and cleaning. I asked if we could skip these but the answer was no. Breakfast was provided by vouchers that were presented to one of 3 nearby cafes for a ‘grab and go’. You had to pay extra to sit down. Would we come back to this hotel? -No.

Beautiful place but some staff in the lobby were rude.