Real Reviews. Authentic Experiences.

Un emplacement de choix.

Honestly… It was fine. Price is reasonable for the location and it has everything you need. Didn’t really have any interactions with front of house staff but security, door staff and housekeepers were all lovely. The location is incredible and that’s what you pay for. AC is crazy loud however it helped drown out the extremely loud NYC noise. Club downstairs plays music until 4am on top of NYC traffic noise and lots of construction noise during the night. We all used noise cancelling headphones to sleep. Had to flush the toilet at least 5 times each use even if just toilet paper. We were 3 adults in one double queen room and we manage fine. All in all I would recommend for the location but don’t set your expectations high.

We made a mistake in booking and did not arrive until the second day of our reservation. Instead of getting an email or phone call, the reservation disappeared. The front desk person called over a manager who told us there was an issue with our credit card and that the room was cancelled as a result. Because we have been using the same card with no issues we know that was not the problem. After explaining again we were supposed to check in the day before we basically had to beg them to give us a room. The manager seemed very annoyed with us. And he did not ask for a credit card to rebook. Curious since he said it was declined. We were told the room we were given was upgraded but I would hate to see what a standard room looked like. The whole gen Z Only sleep with a duvet cover is not hotel appropriate. So grossed out. At checkout, the reservation has us listed from a different country and I'm confused and concerned after giving them our driver's license from the USA. Did not appreciate being gaslit when we told them we were wrong and asking for help. Would stay anywhere else instead.