Real Reviews. Authentic Experiences.

Over all, a great place to stay because of its amazing location. Our stay was good but also had some bad parts to it. Firstly, we booked flights+hotel through Loveholidays so when we first arrived at the hotel, we were surprised to be asked for $642 in facilities fees for 2 bedrooms/7 nights ADDITIONAL to the money we already paid for the rooms. Our group knew NY hotels charge these fees BUT during the 6 months leading to our trip, we were never informed we owed these. The receptionist also said these are compulsory but upon checking online forums, people say they are not?... Anyways, after paying, our 2 rooms were not in the same floor and worst of, one of these was VERY outdated; hinges in the doors were rusty, very dark room and just small. Once we raised this though, Jennifer was very kind and helpful and sorted out a better room in the same floor as the other one. Throughout our stay, everything else was GREAT though. The cleaning staff are so sweet and friendly, the concierge are fun to speak with and very friendly too. We didn't get to use ANY of the facilities we paid for as we were out all the time but that's fine. The 'free' breakfast we got was also basic but good enough to sustain us till lunch. Unfortunately, on our last day, I woke up to a £360 failed charge to my bank at 4am. Strangely the charge was in british pounds and 2 different reception staff could not explain it. This has made me a bit uneasy. My rating is high though because the individual member of staffs we encountered made the trip lovely.

Les chambres sont grandes mais la salle de bain très petite. La chambre donne sur une rue en travaux avec beaucoup de bruits c est dommage. L hôtel est bien décoré. Attention ! Problème de réservation ! Nous n avons pas eu la chambre que nous avions payée ! A priori elle était déjà louée! Nous avons donc été logé dans une chambre et le lendemain nous sommes sans chambre en attendant 15h que nous puissions ravoir une chambre ! Nous sommes donc sans chambre depuis le matin !!!! Cela n a pas bien été géré !

I booked a King balcony room for double the rate of a standard room and then wasn't allowed to use my balcony until the second half of my last day here. They said they were going to credit me back a small portion which wouldn't have even put me at the standard rate. And then they didn't even credit me back the promised amount. Desk staff has been snooty and rude acting like we didn'tjust pay for of their better rooms. I recommend The Allen Hotel or The Hotel @ 5th Ave.