Real Reviews. Authentic Experiences.

Amazing

Stayed here for 2 nights with a group of 8 in a suite with connecting rooms. Pros: Good service, staff is attentive and friendly. Danny (i believe this was his name) was a gentleman by the elevators that was very helpful and welcoming. The beds are comfortable and clean. We asked for some blankets and they were very soft and warm. It didn’t take too long for the water to get hot in the shower and sink. Room service staff were very friendly. Location is great, you’re right next to times square. They provide you with umbrellas if it’s raining ( just make sure you bring it back, we were told it’s a $50 fee if you didn’t bring it back) which really helped us, they gave us all an umbrella and there was 8 of us. Lobby has a nice sized waiting area with couches which was awesome for when we were waiting to head to the airport after checking out. We had free grab and go breakfast which was pretty good. Cons: Room service took a bit long sometimes, we waited 30+ mins for some robes and blankets. We also waiting an hour for someone to unlock our connecting room door, they didn’t end up coming so we left and on the way out told Danny, who sent someone up immediately while we were gone. Receptionists weren’t very welcoming, maybe it was cause it was early in the morning but still. Our rooms didn’t have microwaves or fridges and was told it’s $30 to have a microwave sent up. Our bathroom in one of the rooms didn’t have a sliding door or shower curtain to fully close the shower off so water kept splashing out onto the floor and on the bottom shelf under the sink where the towels were stored. They charge you to hold your bags at the hotel if you want to leave it there, it doesn’t matter if it’s $1/bag (cash only) they shouldn’t charge you if you’re already staying there. Regarding the umbrella fee, in the room on the umbrella in the closet there’s a tag that says it’s $30 to purchase the umbrella yet the receptionists said it’s $50. Not sure why it’s 2 different prices when it’s the same umbrella? Overall, for the price we paid, it was worth it. The location is great & the beds are comfortable. Which is really all you need for a quick little vacation. I would recommend this place if you’re just looking for a nice place to sleep at.

Perfect one night stay. I did not experience ANY of the negative things the recent reviews noted. We received complimentary early check in @2p, not super early, but was certainly convenient as we had just driven in. The room was small but fresh, clean, and the bathroom was brand new with beautiful tile. The size of the space is very typical in NYC! had a corner room with 2 windows and great views. Valet was great and had my vehicle ready to go at the time i requested. Location is the big cell. Across the street from the Richard Rogers! Smack in the middle of dozens of Broadway theaters. Carve is a 24 hour restaurant steps away which was clutch for some late night pizza. I would definitely stay here again.