Real Reviews. Authentic Experiences.

Just returned from our second stay, the first time the room was very shabby but the location is great. We were assured that the rooms have now been refurbished and so booked again, 2 signature queen rooms, one for my husband and I and one for our two adult children. Their room was lovely, a good size, a desk and chair, coffee machine and a completely separate bathroom. Our room (signature queen also) was tiny, you had to crab walk around the bed (a double at best) and a very small bathroom at the foot of the bed with a glass sliding door that didn't stay closed with the toilet immediately next to it and no coffee machine. However, our room had a small terrace so when I asked at the front desk if I could pay for an upgrade so it could be unlocked she said that once the weather cleared up it would be opened (it was rainy) so we accepted the room on the basis we could use the terrace. We got the same answer for the following 3 days when the weather had improved, on our last evening I asked why it hadn't been unlocked and was told very rudely that it wasn't sold as a terrace room so it would not be unlocked, it wasn't sold as a broom closet either but here we are. I am beyond disappointed that we have had terrible rooms both times, maybe I need to speak to front desk staff the way they spoke to me and something would be done about it and the 'security' guy at the entrance to the seating area in the lobby needs a lesson in manners after being super rude on multiple occasions despite us having our keys. Staff at both Friedmans and The Rum House are amazing, its a shame that other areas spoil the experience.

Excellent stay! Great location in Times Square, clean rooms, friendly staff, and outstanding service. Would definitely stay here again. Highly recommended! 🗽

We stayed from 5th to 14th May. Hotel is dated, small rooms but located close to Time square. My gripe - still waiting for$300 which was calculated incorrectly for South African Rand. I expect R7365.42 which us the amount debited on May 5th 2026.