Real Reviews. Authentic Experiences.

Positives- Right near Times Square and Broadway shows. Right on heart of it. Hotel offers Free NYC walking tours and free happy hour with food a few times per week. Friendly staff and top notch security. Negatives- -Busy hotel- lobby and hallways in hotel can get pretty loud. Need to do something about the room doors. The closers on them make the doors slam shut and is very annoying when trying to sleep. People are coming and going at all hours of the night - I paid close to $500 per night for a 4 night stay and it didn't include any type of morning breakfast. Apparently there's a higher tier that does include it, but for $500 a night at least throw me a bagel and a coffee. I'm not drinking the free drip coffee in the room. Every morning had to get dressed and walk around the block to find something then go back to hotel. We did eat breakfast at one of the restaurants on our last day, was good but it was very expensive for just coffee and French Toast. - My original room had problem with door, each time air balance outside door would change it would jiggle the door like someone was trying to get on. They gave me new room without any hassle, but was near a flashing billboard for Times Square. I didn't realize until night time and just lived with it for remainder of stay. Windows had extra shading but was impossible to totally block out. Also, if outdoor concert is playing at Times Square you're going to hear it.

Très belle hôtel, idéalement situé. Le personnels et très serviable le service de chambre est impeccable. Chambre très propre. Seul bémol la chambre 214 et très très bruyante (un moteur juste derrière la fenêtre) impossible de dormir correctement dans cette condition.

We checked into the hotel on 31st October and were greeted by the absolutely lovely Diane on reception. We was in nyc back in January and wasn’t welcomed like this in another hotel. Honestly, what a breath of fresh air! Diane was so happy, joyful and welcoming. Nothing was too much trouble for her. She went out of her way to help us, gave us lots of advice on things to see and do in New York and made sure we had everything we needed. Her enthusiasm and genuinely lovely personality made such a difference to the start of our stay. It’s people like Diane who make a hotel experience extra special. A huge thank you to Diane for making us feel so welcome. She’s an absolute credit to the hotel and deserves to be recognised for the wonderful job she does. Keep smiling, Diane! Keep shining ❤️