Real Reviews. Authentic Experiences.

ATENCION HUESPEDES!!!! Tengan presente que al hacer el check in te hacen pagar las tax (nada nuevo, aprox.12 dólares por dia) + 40 dólares diarios por supuestos servicios de hotel (wifi -anda mal-, botellitas de agua, café, descuentos en comercios, visitas a pie, etc), una tasa que se inventaron y con la cual sorprenden y mucho a los ilusos pasajeros que llegan al hotel con todo pago... Ah, y no acepetan cash!

The hotel was an okay price, considering its location. However, the rooms are best described as Spartanly decored. Not shabby, just bare and a little sad. There was very little surface space to put anything down. The bathroom had no counter, so you're balancing your items on any tiny corner you can find. You do get little bathroom bottles, which was excellent. The front desk staff was nice and friendly. The lobby is a bit loud if the two live singing locations are both hosting singers at the same time. The included breakfast is a voucher for one of two places. Skip Bond, the portions are small and the staff rude. The Carve option was much better. We were only given one breakfast voucher for two people, so we had to split a small breakfast. We had to buy more every morning. We were not allowed to have an extra voucher, even though we had two kids with us. The rooms were clean. The beds big and comfortable. The house cleaning staff was amazing. The rooms were not kid friendly. There were wires hanging everywhere and the blinds had low hanging pull systems that both kids could get caught on.

The hotel is perfectly placed, in the heart of times square. Unfortunately, we had a leak from above and had what smelt like urine pouring into our bathroom onto our toiletries, etc. When I complained, I was originally told to pack up and drop our stuff to reception, and they would find us a new room by 3 pm. They said they had no spare rooms, when I said it wasn't acceptable as we hadn't washed, used toilet or brushed our teeth, they magically found a spare room. I don't think this was very good service and definitely left me feeling disappointed. On checking out, they asked how my stay was, I said not very good. They said that's great as they clearly didn't listen to my answer. Could be a great hotel if the service improved!