Real Reviews. Authentic Experiences.

We made a mistake in booking and did not arrive until the second day of our reservation. Instead of getting an email or phone call, the reservation disappeared. The front desk person called over a manager who told us there was an issue with our credit card and that the room was cancelled as a result. Because we have been using the same card with no issues we know that was not the problem. After explaining again we were supposed to check in the day before we basically had to beg them to give us a room. The manager seemed very annoyed with us. And he did not ask for a credit card to rebook. Curious since he said it was declined. We were told the room we were given was upgraded but I would hate to see what a standard room looked like. The whole gen Z Only sleep with a duvet cover is not hotel appropriate. So grossed out. At checkout, the reservation has us listed from a different country and I'm confused and concerned after giving them our driver's license from the USA. Did not appreciate being gaslit when we told them we were wrong and asking for help. Would stay anywhere else instead.

Great location and amazing service. Rashawn was lovely and staff was helpful and friendly. Only slightly inconvenient when the elevators broke down one afternoon. No idea how long it took to get back up but it was fixed by the time we were back that evening.

We booked a room with two queens and pull out sofa. We thought the room was going to be much larger than the photos. With the sofa pulled out, nobody could use the living area. Our AC on the living room was broken, but they did bring us a fan after we requested it. The people working there are good, but the food is marginal. They give you tickets for a discount but it’s still expensive. We won’t be staying here again simply because the amenities and rooms are not the quality of our preference. The lobby is also chaotic? And it doesn’t have a good gathering place for people to commingle vs staying in the small rooms.