Real Reviews. Authentic Experiences.

They advertise all over the website that they are handicapped accessible - barely. Had to unload the wheelchair ramp into the traffic filled street, then travel in the street several hundred feet to get to the closet sidewalk ramp. Called ahead about parking the wheelchair van and was assured we could use the valet - nope. Too tall. Asked where we could park in that case and they said maybe this place a few blocks over, maybe not. Ended up having to scramble to find a garage a few blocks away on our own. The rooms are meh. Nothing special. We booked the family suite with one king and two queens - it's one king and two twins. The bathroom is smaller than the closet. On the positive side - fridge and microwave in the room, and free cookies, popcorn, and Hershey bars, so that took some of the sting out. The staff were very kind and helpful, especially the valet and bellhop. The desk clerk was not able to help with parking, but that's not really his fault, and he was friendly and did his best to help... And gave us some extra breakfast coupons. The 3 star rating for service reflects the lousy unloading and parking set up. The location makes up for it all, and the price was not unreasonable for Times Square in NYC.

I loved this hotel. Great location, and the staff was so kind and helpful. The restaurant was wonderful. Rooms are good size, everything you need. Beautifully renovated, keeping the charm.

Das Hotel ist sehr schön. Es hat einen wunderbaren Charme von alter Zeit. Der Standort am Times Square ist sehr belebt zu jeder Tageszeit.