Real Reviews. Authentic Experiences.

Excelente ubicacion, servcio y limpieza. Muy recomendable

I came to NY for a solo weekend trip for Mother’s Day/my 40th birthday/the anniversary of my fathers death and it was a big deal for me to venture out on my own and treat myself. The hotel is good, as long as nothing goes wrong. I checked in to a nice room, but the toilet was leaking all over the floor. I needed to use the toilet and shower after a near 12 hour day of traveling from Florida so instead of waiting for maintenance I opted to move rooms. This is when things took a turn. They moved me into a way less nice room and obviously I wasn’t happy about it. I went downstairs yet again and spoke with a manager who was rude to me and told me “I’m not going to keep moving you” like this was a me problem and I was inconveniencing the hotel and not the other way around. I was moved to another room which was fine but still nothing like the first, but by this point after the way he spoke to me I was pretty upset (and starving). I called and left a message for the GM who never called or reached out. The rest of the stay was fine. Random outlets didn’t work. I needed an iron and waited 30 minutes for one when I was trying to make a show. It’s a nice hotel in a great location. But their customer service, if any kinks arise, falls apart. I would not stay here again. Oh. And that manager scowled at me the next time he saw me. So that was cool as a woman traveling alone.

To the Management of Hotel Edison – New York Dear Management, We stayed at Hotel Edison in New York from May 6th to May 14th, 2025, as a group of 10 people. We chose the hotel for its prime location in Times Square, its remarkable historical architecture, and its well-structured and comfortable spaces. Indeed, the hotel has qualities that, at first glance, promise a memorable experience. However, unfortunately, we encountered extremely unpleasant situations that severely impacted our stay. The way we were treated by some of the front desk staff, luggage attendants, breakfast restaurant personnel, and certain waiters at Bond 45 was deeply disappointing. We were met with rudeness, harsh attitudes, and at times, outright disrespect. Instead of courtesy, we received impatience. Instead of a welcoming atmosphere, we were faced with indifference. Sadly, these employees seem completely unprepared to deal with guests, especially tourists who chose the hotel based on its reputation. It is unacceptable that a hotel of this caliber employs individuals who do not understand that guests are the foundation of the business, and that the very least expected is politeness, empathy, and professionalism. We felt as if we were asking for favors or staying for free, when in fact we fully paid for our stay and honored all financial commitments. Therefore, I am expressing my deep dissatisfaction. I will not return to Hotel Edison, nor will I recommend it to anyone. That is unfortunate, as the hotel has great potential to offer a much more positive experience — but this will only be possible with serious investment in staff training, a culture of hospitality, and a willingness to listen to guests. I strongly suggest implementing comprehensive guest satisfaction surveys and truly taking the time to understand what your guests are experiencing and feeling. After all, excellence is built — or lost — through the eyes and voices of your clients. Sincerely