Real Reviews. Authentic Experiences.

This hotel is great but not perfect. Some of the issues we encountered was the huge delays when checking in. Appreciate it was busy, but they should be prepared for this. Alot of the staff were lovely, but there were a handful who were quite miserable - mainly baggage handler. We also found the hotel itself to be very hot which I know in the winter sounds like a silly complaint, but almost too hot to sleep comfortably which we could not seem to fix with using the AC which was also broken. Also heard a constant dripping noise coming from within the wall, possible pipework, which for the first few nights was pretty annoying With the above being said, it is a solid 4 star rating. Great options for the grab & go breakfasts. The gym was brilliant for a hotel gym. Also found the beds very comfy. Locations wise its perfect. You are ever so slightly out of the loudness and constant traffic of time square and its quite quiet despite what other reviews say, however it takes no more than 3 minutes to walk to the heart of times square. I would definitely recommend this hotel and would happily come back.

Great value, Wonderful service, Perfectly located in Times Square & Broadway! Staff wonderfully accommodated my daughters' first trip to NYC with a fantastic view (Thank You, Ana!! ❤️). Suggestion: get the mug, it's a good mug and a nice souvenir for your trip from NYC!!

The hotel was nice. The rooms were alittle tired although it appears that they are doing updates. What I noticed was the shower grout was "dirty" and alittle bit of mildew. Location is terrific if you are in NYC to see a Broadway show.