Real Reviews. Authentic Experiences.

​I stayed at this hotel for three nights, from July 6th to July 9th, and I must say there are many positives. First and foremost, the location is unbeatable, just 10 meters from Times Square. The room was beautiful and spacious, equipped with a safe, and the bathroom was clean and well-maintained. The lobby is huge, which easily handles large groups of people. I also appreciated the lightning-fast elevators and the excellent security measures in place when entering and exiting the building. The breakfast was very good, and the staff at the bar were fantastic—it was great hearing them sing in the evenings. The price point is fair for the area. ​However, there were a few negative aspects that—while manageable—really should have been handled better: - ​Check-in experience: My partner and I both work in the hospitality industry, and I have never experienced such a poor check-in. We were simply handed our documents and the key to room 802, and that was it. We had to be the ones to ask about check-out times, how breakfast worked, and general information about the hotel. ​- Luggage storage: We were told we could leave our luggage, but they failed to mention that the service was cash-only. It would have been professional to disclose this in advance. Instead, we were forced to go to an ATM to withdraw cash (with a $20 minimum) and ended up paying unnecessary withdrawal fees. - ​Amenities: I find the lack of a minibar in a 4-star hotel to be unacceptable. ​Overall, thank you for the service provided. It is a shame because, without these issues, this would have easily been a 5-star review. ​Andrea M.

Excelente hotel 👍🏻si incluyes tu desayuno vale la pena es muy rico, fácil para llevar 👍🏻todos son super amables, hay seguridad, lo único que no me gustó esta vez😬es que el cuarto que me toco daba a un costado de las pantallas de times square que es una excelente vista 😍😁peroooo las cortinas deberían ser más anchas para que cubra o más pegadas, porque tuve dentro del cuarto la luz de acuerdo al cambio de pantalla 🙈tenía un luz y sonido pero sin sonido 😅🙈lo solucione con una toalla, pero es importante dormir bien, es segunda vez que me hospedo y cuando haya la posibilidad de regresar, regresaría de nuevo con ustedes

Great location - wonderful wine & cheese hour! Thanks Moh, Ivan & Kezia for the ‘bottom-less pours’ 😜