Real Reviews. Authentic Experiences.

My two teenage kids and I visited the hotel on July 23rd-24th and were weary from a loooong flight and it was late at night. The phones were ringing and the desk was swarmed with people trying to get checked in and just waiting in line. I saw Latoya taking on multiple task and assisting in every way possible while being such a sweet heart. It was my turn to get assisted and my reservation was not coming up but she managed to find it and I asked if an upgrade was available and she explained to me everything sooo well, being that I was confused since I wasn't from around there. She was so sweet and I highly recommend if you stop by to tell her hi so you can see what i mean. She is the main reason i will most likely go back.

You cant get a much better location than this hotel. Security before the elevators makes it more safe as well. Close to all the hustle and bustle of the theater district, Times Square, and Hells Kitchen. Highly recommended. The service is great, however, the crew at Carve 45 could be a little friendlier when we are picking up our grab and go sandwiches.

Excellent customer service at the front desk. Ask for Marisela she is the best. Location you can’t ask for a better location. Also the breakfast tickets they give for three different restaurants… amazing