Real Reviews. Authentic Experiences.

Stayed in signature suite which was looking quite tired. Looking at other pictures in reviews there are obviously much nicer rooms available. Room wasn't ready on arrival and staff were a bit short. Not the most welcoming. Breakfast was convenient and surprisingly good. I wouldn't stay in this location again.

I had a great stay! The staff was super friendly and professional. The bellhops were hilarious and helpful. I saw them a few times as they held my bags before and after check-in and check-out. I was on the 21st floor, and I think my room might have been recently updated. It was lovely! I loved all the windows, but I appreciated the blackout curtains. The bed was super comfortable. The bathroom was so clean and bright and my towels were fluffy and white. Such a powerful hair dryer! The shower was great! And even though I was on the 21st floor, the elevators were quick. I’m a single female traveler, and appreciate that there are three points of security: the doorman, the elevator attendant who checks your key card before you get to the elevators, and then you need to use your key card to activate the elevator. And of course, there’s the proximity to the Broadway theaters, public transportation, Central Park, and Times Square… This is the perfect place to stay! (And shout out to the young lady who was working the little gift shop. It’s super tiny, but jampacked with every single thing you could possibly ever need. She was delightful… I wish I got her name!)

Location is a 2 min walk from Times Square. The AC in the room was dirty, made us all sick and made loud strange noises through the night. However, the breakfast was acceptable but as you can imagine it’s not cheap to stay here and parking is extra.