Real Reviews. Authentic Experiences.

Amazing stay! Safe, close to everything and quick elevators

Lo malo es que con el servicio de desayuno, si tomas en el restaurante de abajo, tienes que pagar 6,5 dólares por sentarte. En el otro el Bond desayuno regular, la gente que atiende allí para nada amable. Con mi familia desayunamos al final en un local exterior, (saliendo del hotel a 30 metros) exquisito y abundante.

The hotel is perfectly placed, in the heart of times square. Unfortunately, we had a leak from above and had what smelt like urine pouring into our bathroom onto our toiletries, etc. When I complained, I was originally told to pack up and drop our stuff to reception, and they would find us a new room by 3 pm. They said they had no spare rooms, when I said it wasn't acceptable as we hadn't washed, used toilet or brushed our teeth, they magically found a spare room. I don't think this was very good service and definitely left me feeling disappointed. On checking out, they asked how my stay was, I said not very good. They said that's great as they clearly didn't listen to my answer. Could be a great hotel if the service improved!