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To the Management of Hotel Edison – New York Dear Management, We stayed at Hotel Edison in New York from May 6th to May 14th, 2025, as a group of 10 people. We chose the hotel for its prime location in Times Square, its remarkable historical architecture, and its well-structured and comfortable spaces. Indeed, the hotel has qualities that, at first glance, promise a memorable experience. However, unfortunately, we encountered extremely unpleasant situations that severely impacted our stay. The way we were treated by some of the front desk staff, luggage attendants, breakfast restaurant personnel, and certain waiters at Bond 45 was deeply disappointing. We were met with rudeness, harsh attitudes, and at times, outright disrespect. Instead of courtesy, we received impatience. Instead of a welcoming atmosphere, we were faced with indifference. Sadly, these employees seem completely unprepared to deal with guests, especially tourists who chose the hotel based on its reputation. It is unacceptable that a hotel of this caliber employs individuals who do not understand that guests are the foundation of the business, and that the very least expected is politeness, empathy, and professionalism. We felt as if we were asking for favors or staying for free, when in fact we fully paid for our stay and honored all financial commitments. Therefore, I am expressing my deep dissatisfaction. I will not return to Hotel Edison, nor will I recommend it to anyone. That is unfortunate, as the hotel has great potential to offer a much more positive experience — but this will only be possible with serious investment in staff training, a culture of hospitality, and a willingness to listen to guests. I strongly suggest implementing comprehensive guest satisfaction surveys and truly taking the time to understand what your guests are experiencing and feeling. After all, excellence is built — or lost — through the eyes and voices of your clients. Sincerely

It's an old historic hotel in the heart of the theater district and a mere block off of Times Square. Great place to stay.

I recently stayed at Hotel Edison in New York and found it to be a solid budget option, especially for solo travelers like myself. The biggest plus is its fantastic location — right next to Times Square and very close to the 50th Street metro station, making it super convenient to explore the city or get to work on time. The rooms are clean and well-maintained, though not very spacious, but they work perfectly for solo stays. The grab-and-go breakfast is a helpful touch, especially if you have early office hours or want to start your day quickly. One minor annoyance was that the staff ask to see your room key every time you enter, even after staying multiple days. It would be better if they recognized guests who are clearly on an extended stay. Overall, it’s a good hotel with a great location, decent amenities, and good value for money.